Our Services

Operational Analysis

Reduced complexity results in better service to your customers

As organizations mature, they become more complex. Over time, companies create increasingly larger and more complex infrastructure and the supporting processes required for this growing complexity. Individually, the decisions to modify how work is done are rational, but over time this process creates an organizational structure where functions and decision-making are progressively more cumbersome, costly, and inefficient. CSW is skilled in identifying opportunities for optimizing performance.

Owners of affordable and low-income housing face a challenge common to all businesses: how to effectively implement business strategies in a cohesive way, while addressing the unique demands from the resident population; the local community; and local, state, and national regulatory bodies. It is risky to assume the message will be communicated consistently throughout the organization or implemented without a focused approach.

No matter how well conceived, business strategy becomes virtually worthless when others in the organization misinterpret it, block it, or simply do not know how to act on it.

Business leaders and stakeholders need a framework for guiding the mobilization of an organization around its strategic plan. Such a “roadmap” enables each individual to clearly understand each element for rolling out a strategy. It details what decisions need to be made, who needs to make them, and when they need to be made.

Services include:

  • Strategic Planning
  • Managing Change
  • Process Improvement
  • Workforce Capabilities
  • Project Management
  • Customer Service

Portfolio Analysis

Understanding the value of your real estate portfolio

It is critical that CSW Advisory’s real estate specialists gain a thorough understanding of the owner’s objectives and real estate assets. Our team uses that knowledge to help develop and customize the correct business and portfolio strategy.

Our diverse experience and broad exposure to all real estate sectors means that we can deliver valuable insights to help your team set goals and create a plan to achieve them. We act in conjunction with your team in evaluating strategies and as a sounding board for decision-making.

CSW will provide your team with a multi-dimensional analysis in support of the primary factors impacting your business: rehabilitation, redevelopment, or divestiture decisions along with the supporting plans.

Our advisory and consulting services will help you analyze markets, shape long-term portfolio strategies, evaluate development or redevelopment options, and optimize returns.

Services include:

  • Asset Analysis & Evaluation
  • Highest and Best Use Analysis
  • Adaptive Reuse Property Operations Analysis
  • Portfolio Strategy
  • Development and Redevelopment Feasibility Studies
  • Financing Strategies
  • Mixed Use Projects

Financial Analysis

The right financing structure is basic to achieving great results

Addressing historical disinvestment into the low- income housing stock is critical to providing quality solutions to the most vulnerable communities. Solutions range from substantial rehabilitation of aging housing stock to the redevelopment of functionally obsolete properties and even creating mixed-use communities that will add additional opportunities for its residents. The layering of affordable housing programs with low-income housing tax credits; historical tax credits; along with federal, state, and local grants are the primary funding instruments available.

Success in utilizing these funding sources requires a sophisticated implementation plan that includes not only expertise related to the financing, but also an intimate understanding of the rules, regulations, and competitive nature of the application processes.

Services include:

  • Portfolio Analysis
  • Review and Analysis of the Portfolio’s Physical Needs
  • Understanding of Timelines and Contingencies
  • Financial Feasibility Analysis for LIHTC and/or Bond Financing
  • Application Preparation
  • Ensuring Compliance with Funding Milestones
  • Evaluation of Debt and Equity Proposals
  • Counsel on Long-term Asset Management Requirements


Information Technology is the organization’s lifeblood

In today’s business world, every organization has a “digital nervous system” where it takes inputs, thinks, plans, communicates, and takes action. CSW Advisory’s team of professionals assists in the development of an information technology platform, which increases the organization’s effectiveness and ties the communication and decision making tools into a seamless package.

An enterprise with a fully developed digital nervous system has the technological capabilities necessary to sense, analyze, and interpret the organization’s information flow and detect the most important signals. These technological capabilities serve as the infrastructure to support transition to a model that senses and identifies changing conditions as they happen, and responds to those new opportunities in real time.

These capabilities are also a foundational competence necessary to becoming a learning organization and one that fosters knowledge transfer within its ranks.

Services include:

  • Enterprise Technology Architecture
  • Technology Platform
  • Application Platform
  • Enterprise Data Model
  • IT Organization Structure
  • IT Governance Process


The roadmap equals a plan of action

As a starting point, CSW Advisory develops a Process Roadmap for each of its clients.

Valuable in any change but particularly so with RAD transition, the Roadmap describes the business’ need for a framework to guide the deployment of the organization around its project strategy.

This tool enables everyone in the business to clearly understand each action and what decisions need to be made, who needs to make them, and when they need to be made.

The Roadmap is developed through in-depth analysis of the Agency’s current state and the challenges it faces in moving to a new model. It focuses on an overall strategy and timeline supported by key processes: finance, development, construction, regulatory compliance, resident support, legal, and human capital.

The Roadmap will identify the important items in each primary area, the associated timing of each item, and the resources needed. Once finalized, it can be used to create a project plan that describes in detail the processes and action items needed for the transition at hand.

Ready to Get Started?

Contact us today to schedule a free, no-obligation consultation.